Privacy Policy

Coastal Boutique Hotels respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect:

• Full name, ID/passport number, and contact details

• Booking and payment details

• Communication records

• Information provided through our website or social media channels

• Website analytics data (e.g., via cookies or Google Analytics)

2. Purpose of Collection

Your information is collected for:

• Processing and confirming reservations

• Managing your stay and providing hospitality services

• Communicating booking confirmations, promotions, or updates

• Complying with South African legal and regulatory obligations

3. Consent

By providing your personal information, you consent to its collection, storage, and use in accordance with this Privacy Policy.

4. Data Protection

We take all reasonable steps to secure your information from loss, misuse, or unauthorised access. Access is restricted to authorised staff members only.

5. Disclosure to Third Parties

We will not sell or share your personal information except:

• When required by law

• To service providers (e.g., payment gateways) under strict confidentiality agreements

• To protect the legitimate interests of Coastal Boutique Hotels

6. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Withdraw consent to process your data
  Requests can be made by emailing info@coastalboutiquehotels.co.za.

7. Policy Updates

We may update this policy periodically to comply with new legal or operational requirements. Updated versions will be posted on our website.